1. Open
2. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.

3. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
4. Click Remove Now in the pop up window that appears.
Note:  This step may take a minute or two.  This window will disappear when the process finishes.
5.  When complete, close your browser and then re-open it and go to
You will now be able to log into your account.
If you still cannot login, please contact us and we will be happy to help.